April 28th, 2010 - Website Moderation and Libel, Part 1: A terrible example of why moderation is crucial
Merriam-Webster defines LIBEL as: 1. A written defamatory statement or representation that conveys an unjustly unfavorable impression; 2. a) A statement or representation published with just cause and tending to expose another to public contempt; b) defamation of a person by written or representational means; c) the publication of blasphemous, treasonable, seditious or obscene writings [...]
April 26th, 2010 - Protect your brand
There are a lot of articles written to ease the anxiety people may feel about being publicly engaged and exposed in the social media space. For instance, Christine Pilch wrote a great two part series on the Hazards of Social Media where she discusses what to do when one person goes after you online or [...]
April 19th, 2010 - My thoughts on Chris Brogan’s “Trust Agents”
Last October, after reading Trust Agents, I posted my review on Amazon.com. Since then, I find I’ve cracked it open many times. Today I noticed the personal inscription by Chris Brogan and was reminded of how Chris took the time to chat with every person waiting in line to meet him. Just as he advises [...]
April 6th, 2010 - Why did we name ourselves SCOUT Moderation?
We are your scouts. We look, listen and watch all over the web. Monitoring your brand, making sure complaints are handled professionally and quickly, keeping a positive environment in the social sphere of your slice of the internet. We take care of it all so that you can concentrate on what you know best – your business.



